The new measures will be brought in for people with certain conditions
Stock image of Alton Towers(Image: Getty Images)
New rules are being introduced at Alton Towers.
Merlin, which operates the theme park, is planning to bring in a new virtual queuing system for visitors to improve accessibility.
The measures will also come into force next year at Thorpe Park and Legoland.
It means Ride Access Pass (Rap) holders will be able to queue for rides via an app to reduce time spent in physical queues.
There will be no change to the eligibility criteria for the pass, for people including those who cannot stand or who may find it difficult to stand for long periods of time because of a physical disability or a learning or emotional impairment.
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The new systems has been shaped by disability experts, as well as charities and industry partners, including Disability Rights UK, Scope, ADHD UK, and the National Autistic Society, StokeonTrentLive reports.
It followed a row earlier this year when people with conditions such as autism, ADHD and anxiety became concerned they would be removed from the eligibility criteria for the disability queuing system due to changes by a third-party operator – a situation which never transpired.
Lisa Myers, head of National Autistic Society said: “We are pleased that Merlin has consulted autistic people and their families about their queuing system and that the eligibility criteria for the Ride Access Pass will remain the same.
“This is an example of an adaptation that can make a real difference to autistic people, enabling them to access facilities and venues.
“We have worked with Merlin for many years so we know how committed the team is to ensuring their facilities are welcoming and inclusive for autistic visitors.”
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A ‘reverse queue’ system for Rap holders is currently in place at Merlin parks.
Visitors must pre-book a slot in advance before they can skip the queue to access a ride – and wait before they can go on another.
Under the new system, pass holders will wait for the same amount of time as those waiting in physical queues.
They will be notified on the app when they are near the front.
Pass holders will be helped to join a separate queue using a dedicated entrance.
Rob Smith, chief operating officer at Merlin, said: “Creating inclusive experiences is at the heart of what we do at Merlin and we want every guest to enjoy memorable days out at our attractions.
“Over the past few months, we have listened carefully to feedback from Rap users, disability charities and industry experts, and it’s clear the current experience does not always provide the flexibility and comfort some guests need.
“This new virtual queuing approach has been designed in response to that feedback. By providing a practical alternative that avoids Rap guests having to wait in physical queue lines, we believe it will significantly improve visits for these users and their families.
“We will continue to work closely with Rap users and advocacy groups as the rollout progresses, as part of our ongoing commitment to making our attractions as accessible and enjoyable as possible for everyone.”
